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Deliver an Unforgettable Experience - How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service

Customer's expectations have changed, but are you keeping up? Consumers now demand personalised, instant solutions across all platforms. As customer service leaders, we need to deliver advanced support to our customer in the channel of their choice.

The Customer Service & Experience Summit Europe (18-19 Sept, London) is the only pan-European brand-focused meeting for customer service leaders looking to keep ahead of the latest changes across support and experience.

Join 120+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service – Register now to save £100 >>>

Unrivalled Customer Service, Social Support & Experience Leaders confirmed to speak:

A Case-Study Driven Agenda Designed by Brands, For Brands:

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation

  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies

  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions

  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering

  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

  • Voice of the Customer: Dig deeper into customer friction points and analyse customer feedback to deliver valuable service at the 1st point of contact
With more networking, more in-depth discussion and more interactive sessions – you’ll walk away from these two days with a practical strategy to deliver on the opportunity available to customer service leaders today.

Join these companies who have already registered their teams!

Leaders attending this year’s summit include:

Why should you join these leading brands?

  • Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
  • Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand


Europe’s Top Customer Service Conference to Attend in 2018
Jasmine Kees
The Incite Group
International: +44 (0)20 7375 7532
US Toll-Free: 1800 814 3459 x 7532

Pre-order your brochure

Download your Customer Service & Experience Summit brochure:

Complete your details below to receive the full 8-page event brochure, including:

  • Full speaker line-up
  • Agenda and key themes
  • Networking opportunities
  • Exclusive discounts
  • Who’ll be attending