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2018 State of Customer Service Whitepaper
Josh Gordon
Senior Project Director
The Incite Group
Global: +44 (0)207 422 4348
72% of businesses say improving customer experience is their top priority.

Across the globe, brands are rushing to provide a better standard or customer care, with slick and effortless service the desired end goal. With the importance of customer service on the rise as a key differentiator between brands and with competition only getting fiercer, support leaders are under increased pressure to cut through the noise and deliver value to their customers.

The 2018 State of Customer Service Whitepaper gets to the bottom of where exactly customer care execs are spending their time, and what should be on your priority list for 2018 and beyond.

Fill in your details on the right and we’ll send you our comprehensive new research report on the pillars of customer service in 2018 and beyond >>>>

Gain direct insight from 500+ customer care execs on chatbots, scalability, multichannel integration, personalization, proactive care, and much more!

Download this exclusive whitepaper to learn:
  1. The biggest issues for in-house customer service leaders in 2018: Such as, why over half of respondents put understanding their customers as their greatest challenge

  2. Priorities for 2018 and beyond: Where customer service executives are spending their budget, and where they’re looking to invest in the next 6-12 months

  3. Benchmark yourself against the competition: [Add stat once survey is closed]

  4. What personalization means to your company: Why only 39% of respondents have said they’re able to personalize mobile experience in line with other brand touchpoints
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Contributing brands include:

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