Deliver an unforgettable experience
How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service

The Customer Service Summit 2018 (October 4 & 5th 2018, New York) is the brand focused meeting for customer service and social customer care leaders from around the globe. Keep ahead of the latest changes across support and experience.

Join 300+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service.

5 in-depth discussions include:
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback
  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions

Keep up to date with all the critical priorities and discussion-points, as well as the full speaker line-up, in the Summit brochure. Pre-Order your copy here >>>

Previous Speakers Include:

Why You Cannot Afford to Miss the Most Influential Customer Service Conference of 2018

  • No more blue sky conversation only! Listen to case studies directly from executives that are at the forefront of customer service. Get key insights on the challenges they faced and the solutions that worked.

  • Keep up to date with the latest strategies and approaches. Master the strategies you’ll need for 2018 and beyond.

  • Learn from the best in the industry. Bringing together the innovators, industry leaders and leading providers from across the world to provide you with best-practice and innovative strategies

  • Grow your network with valuable contacts. With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet yours peers and build your network
Incite Group is a trading name of FC Business Intelligence Ltd.
Registered in England and Wales no.4388971. Registered address 7-9 Fashion Street, London, E1 6PX, UK | Terms and conditions
Aaron Jackson
Project Director
The Incite Group
T: +44 (0)207 375 7244

Pre-order your brochure