How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service
The Incite Customer Service & Experience Summit 2018 (September 2018, London) is the brand focused meeting for leaders across Europe looking to keep ahead of the latest changes across support and experience.
Join 100+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service.
5 in-depth discussions include:
Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback
Keep up to date with all the critical priorities and discussion-points, as well as the full speaker line-up, in the Summit brochure. Pre-Order your copy here >>>