Incite Group is a trading name of FC Business Intelligence Ltd.
Registered in England and Wales no.4388971. Registered address 7-9 Fashion Street, London, E1 6PX, UK | Terms and conditions

How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service

The Incite Customer Service & Experience Summit Europe (18-19th September 2018, London) is the brand focused meeting for customer service leaders across Europe looking to keep ahead of the latest changes across support and experience. 

Join 120+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service.

6 in-depth discussions include:

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback
  • Voice of the Customer: Dig deeper into customer friction points and analyse customer feedback to deliver valuable service at the 1st point of contact

Why Attend?

  • Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
  • Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand


Deliver an unforgettable experience
Hayley Dunn
The Incite Group
Global: +44 (0)207 375 7236

Download your brochure

Download your Customer Service & Experience Summit brochure:

Complete your details below to receive the full 8-page event brochure, including:
  • Full speaker line-up: An unparalleled line-up of senior customer service leaders
  • The complete, cutting-edge agenda and key themes to be discussed
  • Networking opportunities, interactive sessions and how you can make the most out of the 2 days
  • Exclusive discounts
  • Who’ll be attending, why people choose this summit, and who you can expect to meet
  • Information on passes, pricing, and sales!