How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service
The Incite Customer Service & Experience Summit Europe (18-19th September 2018, London) is the brand focused meeting for customer service leaders across Europe looking to keep ahead of the latest changes across support and experience.
Join 120+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service.
6 in-depth discussions include:
Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback
Voice of the Customer: Dig deeper into customer friction points and analyse customer feedback to deliver valuable service at the 1st point of contact
Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand