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Deliver an Unforgettable Experience - How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service

The Incite Customer Service & Experience Summit Europe (18-19th September 2018, London) is the brand focused meeting for customer service leaders across Europe looking to keep ahead of the latest changes across support and experience. 

Join 120+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service.

Unrivalled Customer Service, Social Support & Experience Leaders confirmed to speak:

6 in-depth discussions include:

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation

  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies

  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions

  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering

  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

  • Voice of the Customer: Dig deeper into customer friction points and analyse customer feedback to deliver valuable service at the 1st point of contact

Join these companies who have already registered their teams!

Leaders attending this year’s summit include:

Why should you join these leading brands?

  • Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
  • Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand


Europe’s Top Customer Service Conference to Attend in 2018

Download your brochure

Download the updated Customer Service & Experience Summit brochure to get the full timed agenda:

Complete your details below to receive the full 8-page event brochure, including:
  • Full speaker line-up: An unparalleled line-up of senior customer service leaders
  • The complete, cutting-edge agenda and key themes to be discussed
  • Networking opportunities, interactive sessions and how you can make the most out of the 2 days
  • Exclusive discounts
  • Who’ll be attending, why people choose this summit, and who you can expect to meet
  • Information on passes, pricing, and sales!
Jasmine Kees
The Incite Group
International: +44 (0)20 7375 7532
US Toll-Free: 1800 814 3459 x 7532