Deliver an Unforgettable Experience - How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service
The Incite Customer Service & Experience Summit Europe (18-19th September 2018, London) is the brand focused meeting for customer service leaders across Europe looking to keep ahead of the latest changes across support and experience.
Join 120+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service. 
6 in-depth discussions include:
- Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
- New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
- Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
- Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
- Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback
- Voice of the Customer: Dig deeper into customer friction points and analyse customer feedback to deliver valuable service at the 1st point of contact
  Why should you join these leading brands?
- Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
- Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
- Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand
Thanks,
Jasmine
|
