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How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service

The Incite Customer Service & Experience Summit 2018 (September 2018, London) is the brand focused meeting for leaders across Europe looking to keep ahead of the latest changes across support and experience.

Join 100+ in-house customer service leaders who are ready to collaborate on cutting edge strategy, keep ahead of new technologies, empower agents and scale service.

5 in-depth discussions include:

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation

  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies

  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions

  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering

  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

Keep up to date with all the critical priorities and discussion-points, as well as the full speaker line-up, in the Summit brochure. Pre-Order your copy here >>>


Deliver an unforgettable experience
Hayley Dunn
The Incite Group
Global: +44 (0)207 375 7236

Pre-order your brochure