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The Future of Customer Service
Effortless. Efficient. Engaging

The Customer Service Summit (June 7-8, San Diego)
is THE meeting place for customer service executives, bringing together America’s biggest brands to share best practice and update their strategy for 2018.

Join 150+ customer service professionals and hear about the key challenges and opportunities you’ll face in 2018, including:
  • Scalability: Ensure quality and consistency as your support teams grow and adapt to changing demands. Empower agents, supercharge onboarding, stay functional, flexible and augmented, and futureproof your support structure for every occasion

  • Multichannel resolution: Deliver unified and frictionless customer experiences wherever your customers are. Connect the data dots and fully embed social, web, chat and portal into your contact center operations for a seamless multichannel experience

  • Self-service, AI & bots: Give your customers the power to shape their own experiences on their own terms. Leverage digital assets, utilize bots & AI, remove friction points and resolve issues with the speed and efficiency your customers expect

  • Proactivity: Go above and beyond expectation. Gain a real-time view of your customers’ needs and provide an effortless experience. Move from customer support to customer success

  • Personalization: Equip your team with the context they need to create services tailored to each customer. Build strong customer relationships that defy the impersonal approach.

Customer Service and Social Support Leaders to take the stage in 2018:

Download your brochure

Download your Customer Service Summit brochure:

Complete your details below to receive the full 8 page event brochure, including:

  • Full speaker line-up: An unparalleled line-up of C-Suite, VPs and Directors of customer service and, working in-house at major brands
  • The complete, cutting-edge agenda and key themes to be discussed
  • Networking opportunities, interactive sessions and how you can make the most out of the 2 days
  • Exclusive discounts
  • Who’ll be attending, why people choose this summit, and who you can expect to meet
  • Information on passes, pricing, and sales!
The Future of Customer Service – Download your Brochure now!
Josh Gordon
Senior Project Director
The Incite Group
Global: +44 (0)207 422 4348

Why You Cannot Afford to Miss the Most Influential Customer Service Conference of 2018
  • No more blue sky conversation only! Listen to case studies directly from executives that are at the forefront of customer service. Get key insights on the challenges they faced and the solutions that worked.
  • Keep up to date with the latest strategies and approaches. Master the strategies you’ll need for 2018 and beyond.
  • Learn from the best in the industry. Bringing together the innovators, industry leaders and leading providers from across the world to provide you with best-practice and innovative strategies
  • Grow your network with valuable contacts. With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet yours peers and build your network